Host Like Toast Terms of Service (TOS)

The Web Hosting Terms of Service (TOS) are the rules and regulations that specify guidelines for using our web hosting services and other related web services.

Use of our services is subject to these terms.

Please read them carefully and ensure that you understand and agree to each of them. Use of Host Like Toast’s services implies agreement with all of these terms!

Terms of Service

Host Like Toast provides web hosting to people all around the world. We have the responsibility to protect each client and provide them with the best service possible. The following guidelines were put in place to ensure that the quality of our services can be maintained.

Please take time to read these carefully before ordering and/or using Host Like Toast services.

Auxiliary and Mandatory Agreements

The following agreements are separate agreements between Host Like Toast and all our customers. Please ensure you are in agreement with each of them linked below before signing up for or using Host Like Toast’s services.

Content

All services provided by Host Like Toast may only be used for lawful purposes only. Transmission, storage, or presentation of any information, data or material in violation of any United Kingdom or United States national, federal, state, city or local laws and regulations is prohibited. This includes, but is not limited to: copyrighted material, material we judge to be threatening or obscene, or material protected by trade secret and other statue. The subscriber agrees to indemnify and hold harmless Host Like Toast from any claims resulting from the use of the service which damages the subscriber or any other party.

Important Note: Pornography and sex-related merchandising are prohibited on any Host Like Toast server. This includes sites that may infer sexual content, or Link to adult content elsewhere. This is also true for sites that promote any illegal activity or content that may be damaging to Host Like Toast servers or any other server on the internet. Links to such materials are also prohibited.

Examples of non-acceptable content

  • Pirated software
  • Bulk Email related products
  • Pornography/Nudity/Adult Content
  • Hacking/cracking related websites
  • Phishing type websites
  • Warez and/or copyrighted MP3s
  • Material illegal under United States of America law
  • Sites containing or linking to material that may be considered detrimental to the public health, safety, or welfare. (Such as, but not limited to: Anarchists Cookbook, bomb making, weapon information, or anything else that may be considered detrimental or illegal.)

Host Like Toast will be the sole arbiter regarding what constitutes a violation of this provision, and reserves the right to deactivate and remove any site at any time for any reason without refund!

Copyright Violations

Host Like Toast will respond to all reports of infringement that are formatted in accordance with the Digital Millennium Copyright Act and any other applicable copyright laws. Notices of infringement that do not comply with this act will not be processed. We will act in accordance with the DMCA when handling infringement reports.

System Resource Usage

If Host Like Toast’s system administration team determines that an account is utilizing an unacceptable amount of system resources, Host Like Toast may temporarily deactivate the account in question. If Host Like Toast’s staff deems necessary, an eviction notice may be sent to the customer of an offending account providing them with ten (10) days in which to either upgrade to a dedicated server or locate a new provider. This only occurs in extreme cases; Host Like Toast will do all it can to assist customers prior to this scenario.

Host Like Toast will be the sole arbiter as to what constitutes a violation of this provision. Because of the nature of this provision, each account will be considered and analyzed individually.

Please review the Host Like Toast Resource Usage Policy for further information.

Backups

Customers are responsible for maintaining their own backups of their websites and data on their own personal computers or wherever they deem appropriate. Host Like Toast does and will not provide any sort of compensation for loss or incomplete data in the event that backups do not function properly (even if the malfunction was due to negligence on Host Like Toast’s part). We will do our best to ensure complete and accurate backups, but assume no responsibility for this duty. Always back your site to a remote location!

We make no guarantees about the availability of backups.

Unsolicited Email (SPAM)

SPAMing, or the sending of unsolicited email, from a Host Like Toast server or using a return email address that is maintained on a Host Like Toast server is strictly prohibited. Using SPAM to advertise a site hosted on Host Like Toast’s network also constitutes as a violation of this provision.

Host Like Toast will be the sole arbiter as to what constitutes a violation of this provision.

Sites found to be in violation of our SPAM policies will be immediately deactivated and no refund will be issued.

For anyone intentionally spamming on our systems, we reserve the right to bill them at rate of £50/hour for any work related to recovery from their illegal activities.

Support Abuse

At Host Like Toast, we always treat our customers with the utmost respect. In return, we expect the same from you.

If our staff feels that you are consistently addressing them in a demeaning or rude manner, your account may be suspended and you may be asked to take your business elsewhere. In the event that we terminate service for support abuse, customers will be given ten (10) days notice to find a new host. A pro-rated refund may be issued on a case-by-case basis.

Server Abuse

Any attempts to undermine or cause harm to a Host Like Toast server or customer of Host Like Toast is strictly prohibited.

Host Like Toast will be the sole arbiter as to what constitutes a violation of this provision.

Accounts found in violation of this provision will be subject to immediate account deactivation without refund. Host Like Toast will turn all available information about abuse incidents, including customer contact data, over to the proper authorities and may press charges at their own discretion.

Cancellation

To cancel an account, submit your cancellation request to our support department in your client area. To expedite your request, be sure to include the following information:

  • Primary domain name on the account
  • Verification that you have downloaded a backup of all necessary files

The above information is required for the protection of all customers.

Refund

Outside of our Money Back Guarantee, refunds are not offered.

A 30 Day Money Back Guarantee applies to all hosting services.

There are no 30 Day Money Back Guarantees to domain purchases or transfers. Acquisitions of domain name are final.

Should a customer have purchased a service that includes a free domain name and wish to request a refund within the 30 Day period, the customer will be entitled to a refund that is equal in value to the initial principle minus the standard domain registration fee.

Note that the 30 day period ends exactly 30 days from the day on which account was originally activated (not the day the order was placed). This guarantee is VOID if your account violates our Terms of Service or Service Agreement. Setup fees are non-refundable.

External services, such as but not limited to, dedicated IP addresses, installation charges, WHMCS licenses, etc., are non-refundable.

Failure to Follow Policies

Failure to fully comply with these terms is grounds for account suspension and/or deactivation (with or without refund, subject to Host Like Toast’s discretion). Any accounts and/or servers contained within Host Like Toast’s network must adhere to the above policies.

We reserve the right to remove any account without prior notice. If we deactivate your account for violating policy, you will forfeit your rights to a refund and none will be given.

We may issue a warning first, and follow up with account deactivation in the second offense, but no warning is required.

Host Like Toast reserves the right to deactivate and remove any site hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.